Guestnet

It is the digital guest app for hotels in the DACH region—developed based on real-world experience and used daily in leading establishments: Guestnet. Founded in South Tyrol, Guestnet is now used in a wide variety of hotel categories—from family-run hotels to premium resorts.

As a Progressive Web App (PWA), Guestnet runs directly on guests’ own devices without requiring a download. All information and services related to their stay are bundled in one place: from ordering breakfast to booking activities to room service—intuitive to use and seamlessly integrated into existing hotel processes. At the same time, guests gain access to curated content about the destination—right at the moment of their stay, when inspiration strikes. For destinations, this creates high-quality visibility in an environment that is clearly tailored to the requirements and needs of hotels and hospitality businesses.

Guestnet as a Driving Force at the DSTNCMP

"When the System Thinks for Itself" – DSTNCMP²⁶ in Brixen

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"Where digital experiences truly begin" – DSTNCMP²⁵ in Düsseldorf

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WHAT MAKES US SPECIAL?

Guestnet is the multi-channel experience platform designed for destinations and lodging providers to efficiently and centrally manage all touchpoints with guests during their stay, thereby offering a personalized experience. It optimizes the processes of providing information, upselling, and booking additional activities and services. Destination content is made available to the accommodations’ digital concierge, enabling continuous and direct communication with the guest in real time.

Guestnet is much more than a simple digital concierge; it combines all the features needed to manage guest relationships throughout their stay into a single solution. Its key strengths include: no app or hardware required; high level of customization; multi-channel management; and visibility for destination content without additional editorial effort.

Martin Tauber, CEO

When are we the right choice?

With more than 30 active destinations, the Guestnet platform reaches millions of guests every month. As a result, we have developed an optimized solution that meets the specific communication needs of these destinations.

WELL-INFORMED GUESTS

Relevant information delivered to your guests at just the right time, directly to their cell phones. Program changes can be communicated at short notice and in real time.

PROCESS OPTIMIZATION AND CONTENT INTEGRATION

Existing destination content is imported and made available to the accommodations' digital concierge. Guestnet offers various integrations with different tools and interfaces to the most important PMS systems.

PROMOTING INTEGRATED COMMUNICATION AT THE LOCAL LEVEL

Guestnet acts as a data hub and allows content to be displayed across all channels with a single entry: WebApp; info screen; room TV; website widget; print.

IMAGE BOOST

Using Guestnet ensures guest satisfaction. Making the platform available to lodging providers has led to a high level of acceptance among destination operators.