Guestnet

It is the digital guest app for hotels in the DACH region – developed from practical experience and in daily use in leading establishments: Guestnet. Founded in South Tyrol, Guestnet is now used in a wide range of hotel categories – from family-run establishments to premium resorts.

As a Progressive Web App (PWA), Guestnet runs directly on guests' own devices without requiring a download. All information and services related to their stay are bundled in one place: from breakfast orders to activity bookings and room service – intuitively operable and seamlessly integrated into existing hotel processes. At the same time, guests gain access to curated destination content – precisely at the moment of their stay, where inspiration takes effect. This provides destinations with high-quality visibility in an environment clearly tailored to the requirements and needs of hotels and hospitality businesses.

Guestnet as an innovator at the DSTNCMP

"When the system thinks along" – DSTNCMP²⁶ in Brixen

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"Where digital experiences truly begin" – DSTNCMP²⁵ in Düsseldorf

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WHAT DEFINES US?

Guestnet is the multi-channel experience platform designed for destinations and accommodation providers to efficiently and centrally manage all guest touchpoints during their stay, thereby offering a personalized experience. This optimizes the processes of information, upselling, and booking additional activities and services. Destination content is made available to the digital concierge of the accommodations, enabling continuous and direct real-time communication with the guest.

Guestnet is much more than a simple digital concierge, encompassing all functions required for managing the guest relationship during their stay in a single solution. Its greatest strengths include: no app or hardware required; high customization options; multi-channel management; visibility for destination content without additional editorial effort.

Martin Tauber, CEO

When are we the right fit?

With over 30 active destinations, the Guestnet platform connects with millions of guests every month. In this way, we have developed an optimized solution that meets the specific communication needs of destinations.

INFORMED GUESTS

Relevant information delivered to your guest at the right time, directly on their mobile phone. Program changes can be communicated at short notice and in real-time.

PROCESS OPTIMIZATION AND CONTENT INTEGRATION

Existing destination content is imported and provided to the accommodations' digital concierge. Guestnet offers various integrations with different tools and interfaces to the most important PMS.

PROMOTING INTEGRATED ON-SITE COMMUNICATION

Guestnet functions as a data hub, allowing content to be made visible across all channels with a single entry: WebApp, Infoscreen, Room TV, Website Widget, Print.

ENHANCED IMAGE

Using Guestnet ensures satisfied guests. Providing the platform to accommodation providers fosters high acceptance among destination operators.